Local businessmen Amir Hossain and Abdus Salam, Marcel’s Head of Sales Dr Md Shakhawat Hossen, Messers Kadam Rasul Enterprise’s Proprietor Faruque Ahmed Iran among others were present in the programme.
The fastest-growing local electronics brand Marcel has been creating customer database through storing details, including customer name, phone number and model number of the purchased products.
As a result, customers would get quick after sales service from any Marcel service center even if the warranty card is lost. Also, service center representatives can also get customers’ feedback.
Marcel has been conducting digital campaign across the country to expedite the database process.
To encourage customers in taking part in the digital registration campaign, Marcel offered the benefits of sure cash back or total of 300 free fridges under the campaign’s winter festival offer.
Under this offer, Sumi Begum purchased a 213 liter refrigerator from the Marcel’s exclusive outlet Messers Kadam Rasul Enterprise and registered her fridge’s model number, along with her name and mobile phone number.
After a while, she received a message of awarding another refrigerator as free from Marcel.
Marcel is manufacturing and marketing more than 100 models of frost, non-frost refrigerators and freezers and beverage coolers in the local market.
Besides, one-year replacement facilities, Marcel provides 12-year guarantee for compressors. Marcel has over 72 service points across the country to provide best after-sales service.